About the Author
Khaliya Ross is a 26-year-old returning student at Kennesaw State University, pursuing a Bachelor of Science in Information Technology. With six industry-recognized certifications—including AWS, ServiceNow, ITIL, and Google IT Support—she balances dual professional roles at Infosys and Novelis. Her work in IT Service Management has evolved from a short-term internship into a long-term impact, where she collaborates with developers and stakeholders to improve ServiceNow systems and data integrity. Passionate about innovation, Khaliya plans to pursue a Master’s in AI and ultimately launch her own company supporting scientific research through advanced technology solutions.